Frequently Asked Questions (FAQ)
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What type of materials do you use to create the jewelry?
What type of materials do you use to create the jewelry?
Every piece in our store is handmade using high quality Czech crystals and selected gemstones. We have 14K Gold Filled Gold and 14k Gold plating, Our Gold Plating is Made in Our Studio. We make sure that all materials are durable and top quality to offer you jewelry that you can enjoy for a long time.
How do I take care of my jewelry so that it stays in good condition?
To keep your jewelry in optimal condition, avoid contact with water, perfumes, creams and chemicals. Store them in a dry and clean place, preferably in our jewelry box included with the piece to prevent scratches or tangling and keep their shine and cleanliness with the cloth we include.
Do you offer free shipping?
Yes, we offer free shipping on all orders of $35 or more. Orders that do not reach this amount will have a shipping cost calculated at checkout.
How long will it take for my order to arrive?
Shipping time depends on your location. We generally process and ship orders within 24 hours. Estimated delivery time in the United States is 3 to 7 business days.
Do you accept returns or exchanges?
Yes, we accept returns and exchanges within 7 days of receiving the product. The item must be in its original condition and unused and must be reported within 48 hours of receiving it. Please contact us to start the return or exchange process. Return shipping costs are the responsibility of the customer, unless the item is defective.
Can I personalize a piece of jewelry?
Yes, At Jessica's Heart, we offer the option to customize jewelry or modify existing pieces to fit your tastes and needs. If you have a special idea or would like to make an adjustment to one of our creations, please do not hesitate to contact us. We are here to help you create the perfect piece that reflects your unique style.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with the tracking number so you can track the progress of your shipment.
What payment methods do you accept?
We accept all major credit cards, PayPal, Credit Cards, Zelle and other secure payment methods available.
How can I contact you?
You can contact us through our email jessicasheartjewelry@gmail.com or by using the contact form on our website. You can also follow us on our social networks to receive the latest updates.
Do you offer gift cards?
Yes, we offer digital gift cards that can be redeemed in our online store. They are the perfect gift for someone special.
